Organisation settings, verification, ownership and closure
Update your organisation's details, verify it when Shows asks, hand it to someone else, or close it.
Update organisation details
The Owner and Admins can change the organisation's name, country, contact email and phone number on the Settings tab.
Verify your organisation
Shows may ask for a document to confirm your organisation's details. When this happens, the Owner sees a request on the Verification tab explaining what's needed.
- Open the Verification tab and read the request.
- Upload a PDF, JPG or PNG file of up to 10 MB.
- Select Send document.
Until verification is approved, you can't publish new events for the organisation, and payouts may be paused. If verification isn't approved, the tab explains why.
Transfer ownership
An organisation has one Owner. To hand it to another team member:
- On the Settings tab, select Transfer organisation ownership.
- Choose the new Owner and the team role you'll keep afterwards.
- Review the summary and select Request transfer.
The new Owner gets an email and must accept before anything changes. You can cancel the transfer until they do. Once it's accepted, they control the organisation, including its bank account, and you keep only the role you chose. Events and sales history stay with the organisation.
If you want to close your personal account, transfer every organisation you own first.
Close an organisation
Only the Owner can close an organisation. On the Settings tab, select Close organisation and follow the steps.
Closing stops new ticket sales, new events and new invitations straight away. Tickets already sold stay valid, and refunds and payouts are still handled. Shows completes the closure once nothing is left to settle, such as a remaining balance, refunds, payouts or events that haven't ended yet.
Once closure is complete, it can't be undone. Your team can still view past reports.
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