Organisation settings, verification, ownership and closure

The Settings tab holds the organisation settings, the payout setting, organisation ownership and closure. The Verification tab is where the Owner answers organisation verification requests from Shows. Both open for the organisation selected in the workspace switcher.

Edit organisation settings

The Owner and Admins can change the organisation name, country, contact email and contact phone.

1. Open the organisation and select the Settings tab.
2. Under Organisation settings, update the fields and select Save.

Organisation verification

Shows may ask the organisation for a supporting document. Only the Owner can see and answer verification requests.

1. Open the organisation and select the Verification tab.
2. Read the note from Shows explaining what is needed.
3. Under Supporting document, choose a PDF, JPG or PNG file of up to 10 MB.
4. Select Send document.

Until a verification request is approved, new events can't be published for the organisation, and organisation payouts may be unavailable.

Transfer organisation ownership

An organisation has one Owner. To hand it to another team member:

1. On the Settings tab, select Transfer organisation ownership.
2. Search for the team member, choose them as the New Owner, and choose Your role after transfer.
3. Select Review transfer, read the summary, then select Request transfer and enter the security code. If asked, confirm your sign-in first.

The new Owner receives an email and must accept before the transfer happens. They open Settings, select View under Organisation ownership, then select Accept ownership and enter their security code. The request shows when it expires. Until it is accepted, you can select Cancel transfer.

The new Owner controls the organisation and its bank account. Its events, financial history and bank account stay with the organisation. You keep only the permissions of the team role you chose. If you want to close your personal account, transfer ownership of each organisation you own first.

Close an organisation

Only the Owner can close an organisation.

1. On the Settings tab, under Close organisation, select Close organisation.
2. Read what closure does, select Start closure and confirm, then enter the security code.

Starting closure stops new sales, new events and new invitations. Existing tickets, refunds and financial records stay available while outstanding obligations are settled. The organisation's status changes to Closing.

Shows completes the final closure once nothing is outstanding, for example no balance, pending checkouts, refunds, payout requests or payouts, and no ticketed events that have not ended. Final closure can't be reversed. Team members keep read-only access to historical reports, and Shows handles any later refunds or disputes.