Organisations and teams
Keep organisation events and earnings separate from your personal account. Invite your team and choose what each member can do.
What the organisation owns
Everything created in an organisation belongs to it, not to the team member who created it. Your personal events stay separate.
- EventsEvents, tickets, add-ons, coupons and waitlists created while the organisation is selected.
- EarningsEarnings from organisation events are tracked by currency.
- Organisation bank accountThe Owner adds the account that payouts are paid into.
- Organisation payoutsThe Owner or a Finance team member requests a payout of the available balance.
- Organisation verificationWhen Shows.ng asks for a document, the Owner sends it from the Verification tab.
- ReportsBooking, ticket, add-on, transaction and payout reports, with CSV and XLSX downloads.
Personal or organisation
| Topic | Personal | Organisation |
|---|---|---|
| Events belong to | You | The organisation |
| Earnings are paid to | Your bank account | The organisation bank account |
| Who can help | Only you | Team members, each with a team role |
| Reports cover | Your personal events | The organisation's events |
| How many you can have | One | More than one |
Team roles
Each member has one role that controls what they can view and change.
Controls the organisation, its bank account and payouts. Each organisation has one Owner.
Runs the organisation day to day: settings, team, events and refunds.
Creates and runs events, waitlists and check-in.
Handles refunds, reports and payout requests.
Checks in guests at the entrance.
| Can do | Owner | Admin | Event manager | Finance | Scanner |
|---|---|---|---|---|---|
| Create, edit and publish events | Yes | Yes | Yes | No | No |
| Check in guests | Yes | Yes | Yes | No | Yes |
| Manage bookings and waitlists | Yes | Yes | Yes | No | No |
| View booking finances and issue refunds | Yes | Yes | No | Yes | No |
| View reports and payouts | Yes | Yes | No | Yes | No |
| Request payouts | Yes | No | No | Yes | No |
| Manage the team and invitations | Yes | Yes | No | No | No |
| Edit organisation settings | Yes | Yes | No | No | No |
| Manage the bank account and verification | Yes | No | No | No | No |
| Transfer ownership or close the organisation | Yes | No | No | No | No |
The Scanner role is offered where scanner sign-in is available.
Set up an organisation
Create organisation- Name and country Choose Create organisation in the workspace switcher, then enter the organisation name and country.
- Contact details Add a contact email and, if you like, a phone number. The organisation is created and you become its Owner.
- Invite team members Invite up to five people, each with a team role, or skip and invite them later.
- Add the organisation bank account The Owner adds the account that payouts are paid into and confirms it with a security code.
- Create your first event With the organisation selected, the events you create belong to it.
Switch between Personal and your organisations
The workspace switcher at the top of every organiser page shows where you are working. Your choice stays in place as you move between pages.
- Events, tickets, add-ons and coupons show the selected workspace's items
- Your dashboard opens the organisation overview
- Bookings and reports open the organisation's reports
- Move a personal event into an organisation before it has tickets or orders
Organisation payouts
- Organisation earningsEarnings from organisation events are tracked by currency.
- Request payoutThe Owner or a Finance team member requests the available balance, paid to the organisation bank account.
- Security codesBank account changes and payout requests are confirmed with a security code.
- Reviewed when neededSome payouts, such as an organisation's first, are reviewed by the Shows.ng team before payment.
Stay in control
- Invitations that expireEach invitation shows when it expires. Revoke it at any time before it is accepted.
- Remove from teamRemoving someone ends their access to the organisation and its events.
- Transfer organisation ownershipHand the organisation to another team member. The transfer happens only after they accept.
- Close organisationClosing stops new sales and events. Existing tickets, refunds and records stay available.
Questions
Organisations help guideCan I create more than one organisation?
Yes. Each organisation has its own events, team, earnings and bank account. Use the workspace switcher to choose an organisation.
What happens to my personal events?
They stay in your Personal workspace and are paid to your own account. Team members see only the organisation's events.
Can I move a personal event into an organisation?
Yes, if the event has no tickets, add-ons, orders, refunds or payouts yet, and your team role in the organisation can create events. Contact us to move an event that already has sales.
What does an invited team member need?
An active Shows.ng account with a verified email address and organiser access, signed in with the email address the invitation was sent to.
Who can request payouts?
The Owner and team members with the Finance role. Only the Owner can change the organisation bank account.
Can the Owner leave the organisation?
No. The Owner first transfers organisation ownership to another team member, who must accept before the transfer happens.
What happens when an organisation is closed?
New sales, events and invitations stop. Existing tickets, refunds and financial records stay available until everything is settled, and team members keep read-only access to past reports.
Set up your organisation
