Developer - How to see your orders and purchases
The Sales section shows what customers bought through your integration.
- A purchase is a customer's checkout in progress.
- An order is created once the purchase is submitted.
Find an order
- Open Sales › Orders.
- Choose a project and the environment: Live or Sandbox. Only projects with order access are listed.
- To narrow the list, set Submitted from (UTC) and Submitted before (UTC). Select Clear dates to start again.
- Select an order to open it.
What an order shows
- The Order reference, customer, Total and any amount Refunded.
- The Payment status, such as Awaiting payment, Confirmed, Refund required or Cancelled.
- The Fulfilment status: Pending, Partially fulfilled or Fulfilled.
- Items, with the quantity issued and refunded, and each add-on's Fulfilment method (Collection or Delivery).
- Delivery details for add-ons being delivered. If they're missing, the order shows Delivery details required.
- Issued items, such as tickets and seats.
- The Order history: every payment, fulfilment, refund and checkout change, with the previous status.
Look up a purchase
- Open Sales › Purchases and choose a project and environment.
- Select a purchase to see its Purchase reference, customer and the order it became, if there is one yet.
Developers, Finance, Admins and the Owner can view sales.
Was this article helpful?
